Return Policy

Please read the following Return Policy for any questions you may have when purchasing from our online shop. In this Policy, the use of “us”, “our”, and “we” refer to Fineprint, while the use of “you” and “your” refer to the Fineprint customer.

Damaged goods may be returned, in person, to any of our locations within 7 days after delivery. Damaged goods refer to: cracked, broken, or otherwise unusable merchandise; coffee bags delivered that are unsealed, ripped, or if there are quality concerns with the coffee. We will issue a replacement for all damaged goods to you in person when you are returning the damaged items.

In the event of receiving the wrong items in the delivery, please return the unopened product to us to exchange for the correct item. If the delivery invoice does not match the number of items received, please contact us at fineprint-online@fineprint.hk.

If you are unable to physically visit a Fineprint location: please photograph the damaged goods and email pictures to fineprint-online@fineprint.hk with the subject “Damaged Goods”. We will reissue the replacement goods via delivery within the next three business days. International customers will still be expected to pay any shipping and customs fees.

If you are seeking a refund for any reason, please contact us directly at or fineprint-online@fineprint.hk.

In the event that Fineprint needs to completely cancel your order, we will reach out via the email you provide at checkout to suggest another product or service. If we don’t hear from you within three days, we will automatically cancel the order. You will receive an email confirmation of the cancellation as well as a full refund that will post to your credit card within three weeks.